Production Support Engineer II

Production Support Engineer II

Atlanta, Georgia

Position Description Overview

The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at First Data. The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.

Job Responsibilities

  • Typically assigned to more complex platform systems. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available. Creates job set-ups. Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation. Trouble –shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures. May design, code, benchmark test, debug and document programs. Applications generally involve utility programs, job control language, macros, subroutines and other control modules. Performs impact analysis to output data processing based on user and client requirements. Analyzes documentation supporting changes in a complex production environment. Will communicate status of operations to allow for immediate response to service disruptions. Serves as an escalation point for more complex issues. Performs additional job duties as required.

Scope of Job

Lead complex business projects and issues. Provides coaching and mentoring to less experienced engineers across multiple business and technical functions.