Client Service Specialist - Oxford MS

Client Service Specialist - Oxford MS

Oxford, Mississippi

Job Responsibilities

  • Work the queue, faxes, incoming mail and emails daily, contacting the clients directly with resolution.
  • Documents customer issues utilizing current on-line information management system.
  • Ensures timely reporting, referral, follow-up and escalation of internal and external client issues to minimize disruption to service and overall impact to Fiserv clients.
  • Must remain current on company implementations and changes.
  • Must possess a detailed knowledge of policies and procedures with a broad understanding of the client operation.
  • May provide training support for all new hire service personnel.
  • May coordinate the rollout of client-specific procedures within the service center.
  • May help build and maintain knowledge sources.
  • Act as liaison between clients and internal departments to communicate, research, and investigate client issues.
  • Analyze data and workflows to determine root causes and make recommendations to gain efficiency.
  • May provide support for tours of and presentations on the service center.
  • May serve as 'acting' supervisor during his/her absence.
  •  May negotiate with clients to reach a satisfactory conclusion from a business/client perspective.
  • Provides research and consultative service support to internal and external clients.