Terminal Support Specialist - Contact Center

Terminal Support Specialist - Contact Center

Hagerstown, Maryland

Looking to start or continue your career? Come join the Fiserv team!

We have a variety of Troubleshooting Support positions available. If you are looking\:

For somewhere that you can take pride in servicing your customer
To belong to a large organization with great local presence and the feeling of 'family'
For opportunities to earn more than just your base salary through various incentive and recognition programs
For support in advancing and growing your career
Continuously evaluate and identify opportunities to drive process improvements  that positively impact the customer's experience
Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

...then look no further!  Apply today!

Our Terminal Support Specialist incumbents typically\:

Respond to inbound calls related to application, IT hardware and software    products (may include POS terminals) or related inquiries

Diagnoses and resolves problems using documented procedures and  checklists

Thoroughly and efficiently gather customer information, access and fulfill  customer needs, educate the customer where applicable to prevent the need  for future contacts and document interactions through contact tracking

For a day-in-the-life preview of our Terminal Support Specialists, please click on the link\: