Collecting unpaid consumer debt or 3rd
party merchant receivables in a call center environment. The accounts are
collected in compliance with all applicable regulations and internal
performance standards in order to meet or exceed the monthly goal
objectives of a personal and/or departmental budget.
Contacting the proper party (manually
or via automatic dialing system), describing the debt and soliciting
payment arrangements for the account in compliance with applicable
regulations and established policy and procedures.
Establish rapport in order to overcome
objections and negotiate payment of the debt.
Documenting all discussions and
actions in the collections system or database.
Confirming payment arrangements and