Troubleshooting Support Position - Call Center

Troubleshooting Support Position - Call Center

Omaha, Nebraska

Troubleshooting Support Position

 

 Respond to inbound calls related to POS terminals or related inquiries

 

  • Diagnoses and resolves problems using documented procedures and checklists 
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

 

For a day-in-the-life preview of our Terminal Support Specialists, please click on the link\: https\://bcove.video/2K4megF