Contact Center Associate

Contact Center Associate

Coral Springs, Florida

What does a great Contact Center Associate do?

  • Deliver quality service and professional support in a variety of areas of inbound calls including\: financial statements, credit card processing or related inquiries
  • Investigate and problem solve possible fraudulent behavior
  • Assist with and support the launch of new products or services
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Use automated information systems to analyze the customer’s situation
  • Maintain a balance between company policy and customer advantage in decision making. Handles issues in the best interest of both customer and company
  • Continuously evaluate and find opportunities to drive process enhancements that positively impact the clients experience
  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

For a day-in-the-life preview of our Contact Center Associates, please click on the link\: https\://bcove.video/2K4megF

You’re the kind of person who loves to -

  • Be somewhere that you can take pride in servicing your customer!
  • Belong to a large organization with great local presence and the feeling of ‘family’
  • Have opportunities to earn more than just your base salary through various incentive and recognition programs
  • Advance and grow your career!

… then look no further! Apply today.