Merchant Terminal Support Specialist - Call Center

Merchant Terminal Support Specialist - Call Center

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Our Buypass team at Fiserv provides phone and email support to our clients by providing trouble shooting and customer support for credit card terminals.


Do you have a highly developed sense of integrity and commitment to customer service? Do you enjoy a challenge, have a strong analytical mind, a passion for problem solving and enjoy a team atmosphere while working to help clients achieve their objectives and solve complex business challenges then this could be the next step in your career!!!


What does an outstanding Merchant Terminal Support Specialist do?

  • Balance our clients' critical issues and help them take on complex technical or operational problems that require additional support.
  • Research complex customer inquiries while adhering to customer support internal guidelines and processes to ensure customer happiness.
  • Should be able to make decisions and problem solve using experience and professional discernment.
  • We function as the main contact point for client daily operational and business support issues and questions.
  • Are afforded multiple cross-training opportunities to ensure we stay proficient with the ever changing needs of the business.