Training Specialist

Training Specialist

Coral Springs, Florida

What does a great Training Specialist do?

You will support the knowledge, skills and productivity of the organization’s associates by delivering engaging classroom instruction, facilitation and administration in new hire and skill improvement learning sessions for contact center associates, as well as assisting in the design and development of learning materials and content used, based on business needs.


As a training Specialist you can look forward to facilitating many courses are several weeks long and can occur during day or evening shifts and/or on weekends. You will interface with peers in the Recruiting and Operations groups and help mold and prepare the success of new employees.


You’re the kind of person who loves to -

Conduct supervisory, management, or non-technical skills training courses for internal or external clients. Use needs assessment tools to determine efficiency of proposed training programs. Ensures the creation or successful management of design and development of high-quality, effective, targeted learning and other interventions that help address the specific root causes of human performance gaps. Interacts with functional organizations to develop specifications for communications. Performs Program Impact Analysis, ROI Program Evaluation, and oversees program measures. May compile scorecard. Provide monthly program management support for program roll out. Manage vendor relations. Point of contact for scheduling. Interface for LMS. Data collection for curriculum deployment.